Sales, Shipping and Return Info

Sales:

No sales tax on teas

7% sales tax on accessories

SHIPPING:

United States:

Flat rate of $8.00 for one item and .52 cent for every additional item shipping 7-10 business days after funds are verified.

All orders to be shipped within the US are processed and shipped via the United States Postal Service.  We provide 1st Class shipping within the Indianapolis Metro area and typically use Priority Mail shipping for all other US locations. On rare occasions we may use an alternate shipping method (eg. UPS) if we believe it will provide better service to the customer.

Please note that shipping charges are calculated from the subtotal of your order, AFTER any discounts or coupons are applied.

*If you place an order on Friday, your order may not be shipped until Monday due to USPS pick-up days.

Shipping to an APO or a US territory All US shipping rates and rules apply.

Shipping Internationally:

All orders to be shipped to Internationally are processed and shipped United States Postal Service 1st Class International Mail**

For orders under $20.00 (4 lbs or less) shipping costs $13.95
For orders between $20.00 – $50.00 (4 lbs or less) shipping costs $19.95
For orders over $50.00 (4 lbs or less) shipping costs $25.95

Please note that shipping charges are calculated from the subtotal of your order, AFTER any discounts or coupons are applied.
*If you place an order on Friday, your order may not be shipped until Monday due to USPS pick-up days. 


**Orders over 4lbs shipped USPS Priority Mail International; these orders will be charged international shipping rate.

Safe and secure: 

Ashford Tea Company uses a Secure Server to transmit your credit card information. The data sent through the Secure Server is encrypted. It is actually safer to transmit your credit card information through the Secure Server than to give the number out over the telephone.

If your browser does not support secure transactions, you may place your order by emailing us at info@ashfordtea.co.

ATC privacy policy regarding personal information:

Our policy is simple: under absolutely NO circumstances do we make any information about our customers available to anyone else. We never sell or trade my customer lists: including names, addresses, phone numbers, e-mails etc. Credit card numbers are destroyed as soon as an order is processed. We hate unsolicited junk mail of any kind. It seems that the least we can do is not contribute to this unpleasantness in our customer’s lives.

Ashford Tea Company return policy:

We always try to provide the highest quality products, but if there is a defect in any product from ATC we will happily replace it or refund your money. However, we can not refund money or accept a return on bulk tea purchases unless the heat-sealed closure is still intact. Unfortunately, we can not accept returns on bulk tea simply because you didn’t like the flavor. Therefore, we strongly recommend reading the description carefully and purchasing the minimum amount (sample size)of a new tea before purchasing a large quantity.

We do require a receipt for all returns. All returns must be done within 45 days of the purchase date.

If you still have questions, feel free to contact us:
Tea-related questions and questions about the retail and on-line stores: Info@ashfordtea.co